Support Center
Need help with SmartDealsIQ? We’ve got you. Browse quick fixes, FAQs, or contact support for fast assistance.
Login & Account Issues
Can’t sign in, forgot password, or need to update your profile details.
Subscriptions & Payments
Plan changes, invoices, payment errors, and refund questions.
App Not Working?
Crashes, loading issues, or features not responding—try quick fixes first.
Quick Troubleshooting
Try these first—they solve most issues:
- Close the app completely and reopen it.
- Update the app to the newest version (App Store / Google Play).
- Check your internet connection (Wi-Fi vs cellular).
- Log out and log back in.
- If on web: clear cache or try an incognito window.
Billing & Refunds
SmartDealsIQ subscriptions are processed securely. If you need help with plan changes, invoices, or a refund request, contact us and include your purchase email and the last 4 digits of the card (if available).
FAQs
I forgot my password. What do I do?
Use the “Forgot Password” option on the sign-in screen. If you don’t receive the email within a few minutes, check spam/junk, then contact support.
How do I cancel my subscription?
If purchased in-app, cancel via your Apple/Google subscription settings. If purchased on the web, email support and we’ll guide you based on your checkout method.
My payment failed—how can I fix it?
Try updating your payment method or using a different card. If you continue seeing errors, email support with the exact message you see.
How do I report a bug?
Use the form below or email support. Include: steps to reproduce, device type, app version, and a screenshot/video if possible.
How quickly will you respond?
We typically reply within 24–48 hours. High-impact issues are prioritized.
Submit a Support Request
Fill this out and it will open your email with details pre-filled.